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Terms & Conditions

Last Updated: 22nd July, 2025

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These Terms and Conditions ("Terms") govern your use of the Mendalia Platform ("Platform"), which is owned and operated by Sirohi Corporation Pty Ltd (ABN 73 683 661 181), a private company registered in South Australia, Australia ("Company", "we", "us").

By accessing, browsing, or using Mendalia, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform.

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1. DEFINITIONS

  • "Platform" refers to Mendalia and all associated web, cloud, mobile, AI-powered, and backend services.

  • "Company" refers to Sirohi Corporation Pty Ltd.

  • "User" means any individual or organisation accessing or using the Platform.

  • "Healthcare Provider" means a licensed clinician, specialist, medical institution, or support staff authorised to use the Platform.

  • "Patient Data" means any data, information, documents, or media related to individual patients.

  • "Content" means all features, interfaces, outputs, text, images, audio, video, code, AI responses, prompts, models, and APIs.

  • "Third-Party Services" refers to any external services, systems, or applications integrated into or interacting with Mendalia.

  • "Personal Information" has the same meaning as defined in the Australian Privacy Act 1988.
     

2. ACCEPTANCE OF TERMS

2.1. By using the Platform, you confirm you have read, understood, and agree to these Terms and our Privacy Policy.

2.2. If you are using Mendalia on behalf of an entity (clinic, hospital, institution), you represent that you have the authority to bind that entity.

2.3. These Terms apply to all Users including individuals, groups, enterprises, hospitals, and integrated partners.
 

3. SERVICE DESCRIPTION

3.1. Mendalia provides an AI-powered clinical support system intended to assist medical professionals in:

  • Case reasoning

  • Symptom pattern identification

  • Preliminary differential suggestions

  • Real-time medical report summarisation

  • Contextual prompts during patient consultations

  • Patient triage and clinical prioritisation support

3.2. Mendalia is not a medical device, prescriber, or diagnostic service.

3.3. Mendalia is not a substitute for medical education, formal medical opinion, or emergency clinical escalation.

3.4. Mendalia must only be used by, or under the supervision of, licensed healthcare professionals.

3.5. No doctor-patient relationship is formed between Mendalia and end patients.
 

4. USER ELIGIBILITY

4.1. You must:

  • Be 18 years or older

  • Hold appropriate medical licensure (where applicable)

  • Use Mendalia in accordance with all local health regulations

  • Be fully responsible for decisions made using Mendalia’s outputs

4.2. You may not use the Platform:

  • To treat or diagnose patients directly without clinical oversight

  • To replace human consultation in emergency or life-threatening conditions

  • For purposes outside licensed clinical use (e.g., consumer health, litigation, self-diagnosis)
     

5. LICENSE AND USAGE RESTRICTIONS

5.1. You are granted a limited, non-exclusive, non-transferable license to use Mendalia solely for clinical support.

5.2. You may not:

  • Reverse engineer, clone, or reproduce the AI models, software, or source code

  • Sell, rent, lease, sublicense, or assign your access

  • Copy, scrape, store, or repurpose AI-generated outputs without consent

  • Misrepresent Mendalia’s capabilities to patients or colleagues

  • Use Mendalia to develop competing products
     

6. DATA USE, STORAGE & PRIVACY

6.1. Mendalia adheres to:

  • Australia’s Privacy Act 1988

  • HIPAA (for U.S. users)

  • GDPR (for EU users)

6.2. By default, Mendalia does not store any patient data unless explicitly enabled by the User.

6.3. If storage is enabled:

  • All data is encrypted at rest and in transit

  • Data is stored locally within your jurisdiction

  • Data is never shared with or sold to third parties

  • Data remains your property and under your full control

6.4. Anonymised data may be used to improve platform stability and security — only with explicit consent.

6.5. Users are responsible for acquiring lawful consent from patients, where required, and complying with data protection laws.
 

7. AI OUTPUT DISCLAIMER

7.1. The AI engine is probabilistic, not deterministic, and may produce:

  • Incomplete or outdated information

  • Incorrect inferences or clinical inaccuracies

  • Suggestions not suitable for specific patient contexts

7.2. All outputs must be critically evaluated. They are not intended as clinical conclusions or definitive decisions.

7.3. You are solely responsible for all medical decisions, actions, or omissions made while using Mendalia.

7.4. Mendalia is a clinical decision support tool, not a replacement for professional medical judgment.
 

8. SECURITY

8.1. We apply ISO/IEC 27001-grade encryption standards and follow industry-leading best practices for:

  • Authentication and access control

  • Incident response

  • Audit logging and traceability

8.2. Users must:

  • Maintain strict account security

  • Use multi-factor authentication where applicable

  • Immediately report unauthorised access or data breaches
     

9. SUBSCRIPTIONS, BILLING, AND RENEWALS

9.1. Subscription models, payment terms, and applicable taxes (e.g., GST) are displayed on our pricing page or customised quotes.

9.2. All fees are due as outlined in the subscription agreement.

9.3. Refunds are not provided unless required by law or explicitly stated in writing.

9.4. Trial plans are discretionary and may be modified without notice.
 

10. THIRD-PARTY SERVICES & INTEGRATIONS

10.1. Mendalia integrates with third-party services, including:

  • EHR systems

  • Practice management tools

  • Medical databases

10.2. We do not guarantee compatibility, uptime, or security of third-party platforms.

10.3. Any issues arising from such integrations are the responsibility of the external provider.
 

11. SERVICE INTERRUPTIONS

11.1. Mendalia aims for high uptime but does not guarantee uninterrupted availability.

11.2. Planned maintenance or unforeseen outages may occur.

11.3. No financial compensation will be issued unless explicitly covered under a signed SLA.
 

12. TERMINATION

12.1. We may suspend or terminate access if you:

  • Breach any part of these Terms

  • Fail to pay subscription fees

  • Abuse or misrepresent the platform

  • Are required by law or medical authority

12.2. Upon termination:

  • Access to the Platform and data may be revoked

  • You remain liable for any outstanding fees or misuse
     

13. INDEMNITY

13.1. You agree to defend, indemnify, and hold harmless Sirohi Corporation Pty Ltd and its officers, employees, and affiliates from all legal claims or liabilities resulting from:

  • Use or misuse of Mendalia

  • Failure to comply with professional or legal obligations

  • Third-party claims related to clinical negligence or misinformation
     

14. LIMITATION OF LIABILITY

14.1. To the maximum extent permitted by law, Sirohi Corporation Pty Ltd shall not be liable for:

  • Any indirect, special, incidental, or consequential damages

  • Loss of profits, data, revenue, or patient safety events

14.2. Our total liability under these Terms shall not exceed the amount you have paid in the previous 12 months.
 

15. GOVERNING LAW AND JURISDICTION

15.1. These Terms shall be governed by the laws of South Australia.

15.2. All disputes shall be subject to the exclusive jurisdiction of the
courts of South Australia.
 

16. CHANGES TO TERMS

16.1. These Terms may be updated at any time.

16.2. Continued use of Mendalia after such changes will constitute acceptance.
 

17. ENTIRE AGREEMENT

These Terms, including our Privacy Policy, SLA, and any custom license or service agreement, constitute the full legal understanding between you and the Company.
 

18. CONTACT

Sirohi Corporation Pty Ltd
ABN: 73 683 661 181
Main Business Location: SA 5000, Australia

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